Educational Support Specialist

2 weeks ago

Harrisonburg, Virginia, United States James Madison University Full time

Position Title: Academic Advisor

Role Classification: Education Support Specialist III

Employment Type: Full-time Staff (Classified)

Position Status: Full-Time

Affiliated College/Division: College of Business

Department: Strategic Leadership Studies

Compensation: Maximum Starting

Salary Range: $43,000

About the Institution:

James Madison University is a distinguished public university known for its picturesque campus and a nurturing community dedicated to equipping students for future success. The university provides comprehensive benefits, including paid vacation, sick leave, parental leave, and community service leave, along with 19 paid holidays annually. Employees also benefit from affordable health insurance and retirement plans through the Virginia Retirement System. The institution promotes a work-life balance through its Balanced Dukes program, designed to enhance employee wellbeing, and offers a Tuition Waiver Program for undergraduate and graduate courses taken at the university.

General Overview:

James Madison University is excited to announce an opening for an Academic Advisor within the School of Strategic Leadership Studies (SSLS). SSLS fosters a vibrant and supportive work atmosphere that aligns with the university's mission by offering a doctoral-level program in Strategic Leadership Studies.

Key Responsibilities:

The Academic Advisor plays a vital role within the unit, collaborating with various internal and external stakeholders. Responsibilities include:

  • Overseeing office operations for SSLS, including managing departmental files and processing paperwork related to faculty and student travel, financial reports, and student records.
  • Creating and managing processes for student support initiatives, such as travel grants, research funding, and summer tuition assistance.
  • Coordinating the hiring of Doctoral Assistants and temporary staff.
  • Managing departmental space, technology, and procurement needs.
  • Developing and maintaining digital and print materials for student recruitment and departmental events, including website content and newsletters.
  • Organizing student events and the bi-annual Leading Change Conference, as well as contributing to fundraising efforts.

As a liaison between the School and its students, the Academic Advisor will:

  • Assist current graduate students with course scheduling, enrollment, and academic planning.
  • Manage student records and monitor progress toward degree completion.
  • Communicate university policies and procedures to students and faculty, ensuring compliance with degree requirements.
  • Develop and distribute advising strategies to support students and faculty.
  • Handle inquiries from prospective students and oversee the admissions process.

This position offers opportunities for professional development through involvement in special projects, policy recommendations, and collaborative contributions to the department.

Qualifications:

Required qualifications include:

  • Strong organizational capabilities.
  • Exceptional verbal and written communication skills.
  • Ability to cultivate and maintain effective professional relationships.
  • Detail-oriented and proactive approach to office management.
  • Commitment to confidentiality regarding student information.
  • Basic understanding of bookkeeping principles.
  • Proficiency in Microsoft Office Suite.

Preferred qualifications include:

  • Experience with social media management for student engagement.
  • Strong writing skills for digital and print content.
  • Familiarity with graphic design software (Adobe Photoshop, Illustrator, InDesign).
  • Knowledge of marketing strategies.

Additional Information:

Candidates are required to submit a cover letter discussing their interest and qualifications, along with a resume.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

EEO Statement:

James Madison University is dedicated to fostering a diverse and inclusive work environment, free from discrimination based on various factors, including age, color, disability, gender identity, national origin, race, religion, sex, sexual orientation, and veteran status. The university values access, inclusion, and diversity as fundamental components of an exceptional educational experience.

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