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Administrative Support Specialist
2 months ago
We are seeking an Office Support Assistant to provide essential administrative and organizational assistance to our Marketing Department and Front Office staff. This role is perfect for individuals who thrive in a collaborative environment and are looking for a workplace that values family-like relationships.
Key Responsibilities:
- Manage daily office tasks such as filing and responding to phone inquiries.
- Serve as a backup for the Front Office Secretary.
- Support telemarketing efforts and schedule appointments.
- Deliver outstanding customer service while assisting clients.
- Perform data entry using proprietary software, Excel, and Word.
- Engage with staff and customers as necessary.
- Coordinate and confirm appointments for clients and supervisors.
- Discuss account details with customers or relevant personnel.
- Process customer payments over the phone as required.
- Assist in generating specialized reports.
Preferred Qualifications:
- Minimum of 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Professional and courteous phone etiquette.
- Comfortable with various communication methods including phone, text, and email.
- Detail-oriented with strong multitasking abilities.
- Proficient in Microsoft Outlook, Excel, and Word.
- Strong interpersonal skills, including communication, problem-solving, and organizational abilities.
- Able to operate standard office equipment.
- Capable of prioritizing tasks and meeting deadlines.
- Ability to work independently or collaboratively as part of a team.
- Skilled in identifying task urgency and thriving in a fast-paced environment.
- Possess the patience and endurance to remain at a desk throughout the workday.
The work schedule for this position is Monday to Friday, from 8:00 AM to 5:00 PM, including a one-hour lunch break. Additional training will be provided to ensure success in this role.
