Banking Operations Manager

3 hours ago


Mount Prospect, Illinois, United States Wintrust Financial Full time
Job Title: Teller Supervisor

Wintrust Financial is seeking a highly skilled Teller Supervisor to join our team. As a Teller Supervisor, you will be responsible for supervising teller staff and ensuring the smooth operation of branch functions.

Key Responsibilities:
  • Supervise teller staff and ensure they are meeting performance expectations
  • Operate a teller drawer to serve customers in the lobby or drive-up
  • Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel
  • Take a proactive approach to solving operational issues and make approvals/exceptions to policy as needed
  • Recognize and report potential fraud to management
  • Perform routine monthly audits and daily/monthly sales tracking
  • Participate in hiring, onboarding, training, and ongoing development of teller staff
Requirements:
  • 2+ years of teller/banking experience preferred
  • Prior supervisory or management experience preferred, preferably within a financial institution
  • Excellent customer service and communication skills
  • High school diploma or GED
  • Ability to lift 30 lbs
  • Ability to stand for long periods of time
Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Short-term and Long-term Disability Insurance
  • Parental Leave
  • Employee Assistance Program (EAP)
  • Traditional and Roth 401(k) with company match
  • Flexible Spending Account (FSA)
  • Employee Stock Purchase Plan at 5% discount
  • Critical Illness Insurance
  • Accident Insurance
  • Transportation and Commuting Benefits
  • Banking Benefits
  • Pet Insurance

Wintrust Financial is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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