Digital Technical Support Specialist

4 weeks ago

Chicago, Illinois, United States TransUnion Full time
Job Summary

TransUnion is seeking a highly skilled Technical Operations Support Engineer to join our team within the Marketing Solutions organization. As a Technical Operations Support Engineer, you will be responsible for providing technical support and expertise to internal stakeholders on our TruAudience platforms. You will troubleshoot and deliver digital and data-driven marketing solutions in our AWS Cloud-based environment.

Key Responsibilities

Prioritize and resolve technical support questions and issues, deliver Identity and Audience data products, and triage complex platform issues in support of client stakeholders.
Translate technical and functional requirements from customers (internal and external) to Product and Engineering teams and identify areas of improvement.
Assist in onboarding of new customers with internal and external teams by acting as an expert on platform UI and owning technical implementation details.

Requirements

4-5 years experience in a technical support team role, preferably in a digital marketing solutions/media environment with a strong proficiency in Excel and SQL as well as experience with bash/linux and AWS CLI.
Demonstrated critical thinking and problem-solving to deliver on customer needs & expectations, with a curiosity and appetite for learning.
Self-starter, with the ability to understand and resolve issues independently across internal and external teams.
Superior communication skills, with the ability to translate complex technical concepts to non-technical teams in a concise and clear manner and lead discussions with multiple cross-functional teams.
Demonstrated ability to operate with a sense of urgency. Highly organized, quick learner who can use project management, time tracking, and collaboration tools to prioritize client requests or escalate to the appropriate internal teams.
Experience using Jira to track workflow.
Bachelor's degree or higher, analytical field preferred.

What We Offer

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.

TransUnion is committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.

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