Customer Experience Manager

6 days ago


Gaithersburg, Maryland, United States Audicus Full time
About the Opportunity

We are seeking a Customer Experience Manager to join our team at Audicus. As a manager, you will be responsible for delivering an exceptional customer experience through our in-store services.

Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Provide ongoing training and support to sales team members
  • Collaborate with operations, sales, and marketing teams to inform business decisions

Requirements:

  • 2+ years of experience in customer-facing roles and management
  • Strong leadership and communication skills
  • Bilingual Spanish/English is required

Compensation: $25-$33/hour + commission, benefits include medical, dental, vision insurance, 401K, PTO policy, commuter benefits, and additional wellness perks.



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