Customer Experience Specialist

5 days ago


Gaithersburg, Maryland, United States Rivian Full time
About Rivian
Rivian is dedicated to creating a culture of innovation and growth. As a company, we continuously push boundaries, embracing new ideas and technologies to drive progress. Our teams share a passion for electric vehicles and a commitment to making a positive impact on the environment.

This role plays a critical part in ensuring exceptional customer experiences. You will engage with customers, identifying their unique needs and delivering tailored solutions through demonstration drives and personalized interactions. Additionally, you will support new and existing customers as a product expert, executing local registration documents during delivery. Your adaptability, creativity, and customer-focused mindset make you an ideal candidate for this position.

**Key Responsibilities**:
  • Collaborate with cross-functional teams to implement operational processes that meet Rivian's excellence standards.
  • Develop and execute strategies to enhance customer satisfaction and retention.
  • Deliver exceptional customer experiences through personal interactions and customized solutions.
  • Maintain accurate records and documentation, adhering to regulatory requirements.
**Required Qualifications:**
  • 2+ years of customer-facing experience, preferably in the EV industry.
  • Strong communication and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.
  • Familiarity with industry-specific regulations and compliance requirements.
**Benefits Overview:**
Rivian offers a comprehensive benefits package designed to support your well-being and success. Our benefits include medical, dental, and vision insurance, paid time off, retirement savings options, and access to exclusive employee programs. Join our team and discover a workplace that values your contributions and provides opportunities for growth and development.

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