Customer Service Representative

6 days ago


Leola, United States CorTrust Bank Full time
Job Description

Job Summary:

CorTrust Bank is seeking a highly skilled Customer Service Representative to join our team in the Leola community. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their financial needs are met, and promoting our banking services.

Key Responsibilities:

  • Customer Service: Provide prompt, efficient, and accurate service to customers in all interactions, including phone, email, and in-person.
  • Teller Transactions: Process transactions, maintain cash balancing records, open accounts, and perform account maintenance.
  • Product Knowledge: Develop knowledge of Bank products and services to recommend and cross-sell additional services to customers.
  • Cash Handling: Demonstrate accurate cash handling and reporting.
  • Adaptability: Adapt well to changes in policy and procedures, and maintain focus on customer service.

Requirements:

  • Education and Experience: Possess a combination of education and experience to perform primary duties and responsibilities of the position.
  • Communication Skills: Possess excellent communication and interpersonal skills, with the ability to reason, problem solve, and think critically.
  • Integrity and Diplomacy: Demonstrate a high level of integrity, personal diplomacy, and respect in all interactions.
  • Regulatory Compliance: Understand and abide by all CorTrust policies, procedures, and applicable banking regulations.

What We Offer:

  • Competitive Compensation: A competitive compensation package, including a 401k, Employee Stock Ownership Plan, insurance, paid time off, service awards, and community service opportunities.
  • Professional Development: Opportunities for growth and professional development, including training and education programs.

CorTrust Bank is an Equal Opportunity Employer: We are committed to diversity and inclusion, and welcome applications from qualified candidates of all backgrounds.



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