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Quality Assurance Specialist

2 months ago

Washington, Washington, D.C., United States TEAM QUALITY SERVICES INC Full time
About Team Quality Services Inc.

Team Quality Services Inc. is a leading provider of quality-related services across North America, with a strong focus on the automotive sector. Our team of experts is dedicated to delivering exceptional quality assurance and inspection services to our customers.

Job Summary:

We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for coordinating and executing inspection, validation, and quality assurance projects for our customers. This is a challenging and rewarding role that requires strong communication and project management skills.

Key Responsibilities:
  • Project Coordination: Coordinate project tasks, timelines, and resources with internal teams and external stakeholders to meet project requirements.
  • Quality Assurance: Conduct quality assurance activities, including inspections, audits, and testing, to ensure compliance with customer and regulatory requirements.
  • Communication: Develop and maintain strong relationships with customer and service location personnel, serving as the main point of contact for project-related matters.
  • Documentation: Support the development of project documentation, including plans, reports, schedules, and budgets.
  • Project Tracking: Maintain project tracking systems, ensuring all project information is current and accessible.
  • Presentation and Reporting: Prepare and deliver project-related presentations and updates for internal teams and clients as required.
  • Research and Analysis: Conduct research and analysis to support project goals and identify potential risks or improvement opportunities.
  • Team Collaboration: Facilitate effective communication across team members to ensure alignment on project goals and deliverables.
  • Administrative Support: Provide administrative support as needed, including scheduling meetings, preparing meeting minutes, and following up on action items relating to the assigned customers/projects.
  • Lessons Learned: Participate in post-project reviews and contribute to lessons learned and process improvement initiatives.
  • Supplier Quality: Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
  • Quality Improvement: Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
  • Root Cause Analysis: Conduct root cause analysis of customer quality issues.
  • Technical Support: Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.
  • Industry Knowledge: Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
  • Communication: Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
  • Business Development: Identify leads and generate new business opportunities for the Company.
  • Documentation: Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
  • Core Values: Promote proper work ethic and demonstrate the Company's Core Values, policies, procedures, and best practices.
  • Compliance: Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.
  • Technical Skills: Demonstrate proficiency using technology, including, but not limited to, smart devices, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.
  • Communication Skills: Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a tele/cell.
  • Problem-Solving: Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.
  • Problem-Solving Skills: Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Communication and Interpersonal Skills: Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
  • Project and Time Management: Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
  • Quality Analysis Tools: Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
  • Measurement Gauges: Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.) and understanding prints and engineering drawings.
  • Travel: Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.
  • Flexibility: Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.
  • Adaptability: Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
  • Adaptability: Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
Requirements:
  • Physical Requirements: Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching.
  • Teamwork: Ability to work with and around others for extended periods of time (2/3 or more of the workday).
  • Lifting: Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day.
  • Dexterity: Dexterity of hands and fingers to operate smart devices, keyboards, hand tools, and measurement devices.
  • Vision: Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations).
  • Work Environment: Comfortable working in environments with varying temperatures and noise levels.
  • Employment Requirements: Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time.
Education, Experience, and Qualifications:
  • Education: High school diploma or GED
  • Driver's License: Valid driver's license
  • GD&T: Read, understand, measure, and implement GD&T concepts from engineering blueprints
  • Software Skills: Proficient ability utilizing Microsoft Outlook and Microsoft Excel software
  • Communication Skills: Effective reading, writing, communication, and interpersonal skills
  • Experience: Minimum 1 year experience working in a quality department position for a manufacturing operation