Customer Service Representative

4 days ago


Aberdeen, South Dakota, United States Dacotah Bank Full time
About the Role

As a Customer Service Representative at Dacotah Bank, you will play a vital role in building trusted relationships with our customers and helping them achieve their financial goals. Your primary responsibility will be to assist customers with general banking transactions, such as deposits, withdrawals, loan payments, and inquiries. You will also have the opportunity to develop valuable skills and knowledge, which will enable you to progress to more complex activities, such as opening and maintaining deposit accounts for consumers and businesses.

Key Responsibilities
  • Provide world-class customer service to our customers
  • Develop and maintain strong relationships with customers
  • Manage retail transactions and deposit products
  • Offer access to other products and services
Requirements
  • Cash handling, customer service, sales, and/or banking experience is preferred
  • Excellent interpersonal skills, with the ability to communicate effectively in person and over the phone
  • Detail-oriented and thorough, with a focus on accuracy
  • Self-motivated, with a willingness to learn and utilize various software applications
  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business-related field preferred)
Benefits
  • Health insurance, with 100% premium paid by Dacotah Bank
  • Dental insurance, with 100% premium paid by Dacotah Bank
  • Generous paid vacation and sick time, plus 11 paid holidays
  • 401(K) plan, with dollar-for-dollar match up to 3% of compensation, plus annual retirement contribution eligibility
  • Annual wellness reimbursement program
  • Annual Dacotah Gear allowance
  • Birthday day off
  • Additional perks and benefits
About Dacotah Bank

Dacotah Bank is a family-friendly community bank with a rich history and a sharp vision for the future. We invest deeply in the communities we serve, as well as in our employees and their families - personally, professionally, and financially. As a Customer Service Representative, you will have the opportunity to gain valuable training and development in multiple aspects of your role, which will help you grow your career and open doors for advancement.



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