Customer Service Representative

2 weeks ago


Aberdeen, South Dakota, United States Dacotah Bank Full time
About the Role

Dacotah Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service to our clients, assisting with general banking transactions, and promoting our products and services.

Key Responsibilities
  • Provide World-Class Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Develop Customer Relationships: Build trust and rapport with customers to understand their financial goals and provide personalized support.
  • Manage Retail Transactions: Assist customers with deposits, withdrawals, loan payments, and other banking transactions.
  • Deposit Products and Services: Promote and sell deposit products and services to customers, including checking and savings accounts, loans, and credit cards.
  • Access to Other Products and Services: Inform customers about other banking products and services that may meet their needs.
Requirements
  • Cash Handling and Customer Service Experience: Previous experience in cash handling, customer service, sales, and/or banking is preferred.
  • Excellent Interpersonal Skills: Ability to communicate effectively with customers, both in person and over the phone.
  • Detail-Oriented and Thorough: Focus on accuracy and attention to detail in all aspects of the job.
  • Self-Motivated and Willing to Learn: Ability to learn and utilize various software applications and banking systems.
  • Education and Age: Must be 18 years of age or older and have a high school diploma or equivalent (Associate degree in a business-related field preferred).
Benefits
  • Competitive Salary and Benefits Package: Dacotah Bank offers a comprehensive benefits package, including health insurance, dental insurance, paid vacation and sick time, 401(k) matching, and more.
  • Opportunities for Advancement: As a Customer Service Representative, you will have opportunities to advance your career and take on new challenges within the bank.
Work Environment

Dacotah Bank is a family-friendly community bank with a rich history and a sharp vision for the future. We offer a flexible work-life balance and a rotating Saturday shift schedule in Aberdeen.



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