Restaurant Operations Manager

4 weeks ago


Arlington, Virginia, United States O'Sullivan's Irish Pub Full time
Job Overview

O'Sullivan's Irish Pub is seeking a highly skilled and experienced Restaurant Operations Manager to lead our team and ensure the highest level of customer satisfaction.

Key Responsibilities:
  • Monitor and observe restaurant operations to maintain quality and efficiency.
  • Review documentation to assess the quality of restaurant operations and identify areas for improvement.
  • Train and develop non-management employees to enhance their skills and knowledge.
  • Assign duties and responsibilities to employees based on work requirements and ensure effective communication.
  • Rectify customer complaints in a professional and courteous manner.
  • Exchange information with employees and customers to ensure seamless service.
  • Modify employee work schedules as needed and document events in the manager's log.
  • Operate a computer and associated software, including MS Office and internet, and computerized cash register.
  • Perform duties of a food server, expediter, line cook, busser, bartender, cashier, food runner, or any other position in the restaurant as needed.
  • Monitor all restaurant operations and conditions to ensure the quality of the product and customer service.

Requirements:

  • Proven experience in restaurant operations and management.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Proficiency in MS Office and computerized cash register systems.


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