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Healthcare Insurance Broker Representative
2 months ago
Sonder Health Plans, Inc. is a Medicare Advantage company dedicated to serving the healthcare needs of Georgians. We are committed to providing exceptional service and support to our members and brokers.
Job Description:Responsibilities:- Assist brokers and agents with questions around sales and enrollment of beneficiaries into Sonder Health MAPD plans.
- Assist operations with contracting and clerical duties.
- Assist marketing with agent supply and event requests.
Handle inbound and outbound calls from brokers and members, addressing inquiries and concerns related to Medicare Advantage plans.
Account Management:Review and update broker and member accounts, providing detailed information about account status, transactions, and policies.
Problem Resolution:Assist brokers and members with troubleshooting issues and resolving complaints efficiently and effectively.
Product Information:Provide comprehensive information about our Medicare Advantage products, services, and policies to brokers and members.
Collaboration:Work closely with other call center professionals and departments to enhance customer service and support.
Training:Participate in training sessions to stay updated on the latest healthcare insurance regulations and company policies. Assist in training new employees as needed.
Qualifications:Experience:Previous experience in a call center or customer service role within the healthcare insurance industry, specifically with Medicare Advantage plans.
Skills:Strong communication and problem-solving skills, ability to handle high call volumes, and proficiency with customer service software.
Education:A high school diploma or equivalent; additional certifications in healthcare or customer service are a plus.
Attributes:Patience, empathy, and the ability to de-escalate situations involving dissatisfied brokers or members. A strong understanding of Medicare Advantage plans and healthcare insurance regulations.
Benefits:Competitive salary and benefits package
Opportunities for professional growth and development
A supportive and collaborative work environment
