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Guest Service Supervisor

2 months ago

Cape Coral, Florida, United States Global Partners Full time

About Global Partners LP

We are a leading provider of gasoline stations and convenience stores in the Northeast, with a strong commitment to delivering exceptional customer service and a safe, clean, and welcoming environment for our guests.

Job Summary

We are seeking a highly motivated and experienced Guest Service Supervisor to join our team. As a Guest Service Supervisor, you will be responsible for supervising store operations and personnel, ensuring that company policies and procedures are followed, and delivering a high level of customer service.

Key Responsibilities

  • Ensure a quality buying experience for all customers
  • Make daily bank deposits by noon
  • Review end of day reports and assist in preparation of daily paperwork banking functions as assigned by manager
  • Coach and direct employees to provide excellent customer service
  • Maintain an awareness of cleanliness both inside and outside of the store
  • Light equipment and yard maintenance
  • Order and receive merchandise utilizing inventory ordering guidelines
  • Implement all Company promotional initiatives
  • Maintaining cash and inventory control during all supervised shifts
  • Pricebook maintenance
  • Ordering merchandise
  • Audit cashier paperwork for accuracy
  • Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel

Requirements

  • High School Diploma or equivalent
  • Ability to work unsupervised
  • Flexibility to work weekend, holiday and/or evening shifts
  • Must have reliable transportation and valid driver's license
  • Ability to communicate with associates and guests
  • Must attend mandatory meetings (i.e. T.A.M., sexual harassment)

Physical Requirements

  • Frequent bending, reaching, lifting of 1 to 15 lbs
  • Be able to lift up to 50 lbs on occasion
  • Reaching above shoulder height and bending below waist
  • Be able to freely access all areas of the store
  • Move quickly around store

Equal Opportunity Employer

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.