Insurance Customer Service Representative

9 hours ago


Juneau, Alaska, United States Amanda Juliussen - State Farm Agent Full time
Customer Service Representative - Insurance Agency

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our insurance agency, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities:
  • Engage with customers to understand their needs and provide personalized solutions.
  • Assist with policy inquiries, updates, and claims in a timely and efficient manner.
  • Utilize digital tools and platforms to connect with customers and provide a seamless experience.
  • Collaborate with the team to resolve customer issues and improve overall satisfaction.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Previous customer service experience is an asset, but not required.
  • High school diploma or equivalent; college degree is a plus.
What We Offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • Fun and inclusive work environment with team-building events.

We are an equal opportunity employer and encourage applications from individuals of all backgrounds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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