Resident Service Coordinator

2 days ago


Hampton, Virginia, United States Hunt Companies Finance Trust, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Resident Service Specialist to join our team at Langley AFB Family Housing in Hampton, VA. As a key member of our property management team, you will be responsible for providing exceptional service to our residents, ensuring their needs are met, and maintaining the overall appearance of our community.

Key Responsibilities
  • Serve as the primary point of contact for resident inquiries and concerns, providing prompt and courteous responses.
  • Coordinate and assist with resident requests, entering work orders into YARDI and ensuring timely completion.
  • Administer move-in and move-out processes, including lease documents and home inspections.
  • Monitor rental account balances and ensure accuracy in Yardi.
  • Assist in maintaining community curb appeal and ensuring the appearance of the office, amenities, model homes, and community.
  • Conduct follow-up calls to residents to ensure work orders are completed to their satisfaction.
  • Participate in monthly functions to assist in resident retention.
Requirements
  • High School Diploma or GED required; Bachelor's Degree in Business Administration, Property Management, or related field preferred.
  • Experience working with computers and office software, including email, word processing, and internet browsers.
  • Previous experience in sales or customer service preferred.
  • Strong customer service skills, ability to work in a fast-paced environment, and maintain confidentiality.
  • Valid driver's license and ability to drive for the company.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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