Customer Service Representative

2 weeks ago


Easton, Pennsylvania, United States Mr Handyman Full time
Customer Service Representative

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients, responding to phone calls and emails, and ensuring that all customer interactions are handled in a timely and professional manner.

Key Responsibilities:
  • Answer phone calls and respond to customer inquiries in a friendly and professional manner
  • Check email and voice mail for messages and return calls in a timely manner
  • Review and manage customer schedules and appointments
  • Communicate with service technicians to ensure seamless customer service
  • Make appointment confirmation calls and follow-up calls to ensure customer satisfaction
  • Perform data entry and maintain accurate records
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and Excel
What We Offer:
  • Competitive hourly rate of $12-$15
  • Opportunity to work with a dynamic and growing company
  • Professional development and training opportunities

Mr. Handyman is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



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