Customer Service Representative

2 weeks ago


Easton, Pennsylvania, United States Victaulic Full time
About Victaulic

Victaulic is a global leader in mechanical pipe joining innovations, with a presence in over 140 countries across diverse business lines. Our company has 13 manufacturing facilities and 28 branches worldwide, employing 4,400 individuals who speak 43 languages.

Job Summary

We are seeking a highly skilled Customer Care Account Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  1. Provide professional and timely responses to customer inquiries, addressing product and order-related issues.
  2. Develop and maintain strong relationships with internal and external customers, ensuring seamless communication and collaboration.
  3. Process orders and handle customer service-related activities with accuracy and efficiency.
  4. Assist customers in selecting the right products for their applications, identifying potential sales opportunities, and providing sales leads to our sales team.
  5. Analyze and resolve customer requests, inquiries, or problems using established procedures.
  6. Identify and report customer problems, potential sales leads, and system deficiencies to our supervisor and sales team.
  7. Ensure customer satisfaction and company profitability by adhering to our policies and procedures.
  8. Perform other tasks and responsibilities as assigned by our Customer Care Supervisor or Manager.
Qualifications

We are looking for a highly motivated and organized individual with:

  • Bachelor's degree (a plus)
  • Proficient skills in Microsoft Office products, including Word, Excel, Access, and Project
  • Minimum three years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. We are committed to providing a fair and impartial consideration process without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status.



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