Customer Service Representative

4 weeks ago


Easton, Pennsylvania, United States Joshua Tree Experts Full time
Job Summary

Joshua Tree Experts is seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to multitask and prioritize, and have a strong attention to detail.

Key Responsibilities:

  • Provide exceptional customer service to clients via telephone and email
  • Maintain accurate records of client interactions and services
  • Collect and enter services for new and existing clients
  • Field client questions and complaints
  • Process payments and follow closing procedures
  • Collaborate with technicians and supervisors to ensure seamless service delivery
  • Qualify and enter service calls
  • Prepare and mail invoices for completed services
  • Conduct quality assurance control on client accounts
  • Ensure client satisfaction and resolve issues in a timely manner

Requirements:

  • High school diploma or equivalent
  • Minimum 1 year experience in customer service
  • Experience in the Green Industry is preferred

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer


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