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Housing Compliance Coordinator

2 months ago

Bridgeport, Connecticut, United States Park City Communities Full time
Job Overview

Position Summary

The Housing Compliance Coordinator (HCC) serves under the supervision of the Housing Manager, providing essential administrative support to the operational teams. The HCC is responsible for managing all necessary documentation and ensuring the smooth operation of housing services. This role involves assessing the ongoing eligibility of residents seeking affordable housing assistance while strictly adhering to established policies and procedures. The HCC prioritizes tasks and manages multiple projects in alignment with Housing Authority standards. They also clarify occupancy certification requirements and may provide training to other administrative staff as needed, ensuring a high level of accuracy in rent calculations.


Key Responsibilities:

  1. Prepare a diverse range of documents, including correspondence, reports, and forms.
  2. Establish and maintain comprehensive filing systems for office operations, updating files as necessary to reflect changes in family composition and income.
  3. Conduct interviews with applicants to gather essential background information and clarify inquiries regarding occupancy and public housing eligibility.
  4. Compile and organize data from various agencies concerning family income and expenses to assess eligibility.
  5. Facilitate communication via telephone with applicants, residents, and Housing Authority offices to relay pertinent information.
  6. Process applications for housing, including rents and transfers, and assist with move-ins and move-outs.
  7. Engage in the ongoing review of active residents, verifying their continued eligibility during annual assessments.
  8. Accurately calculate rent based on resident income and HUD regulations, conducting annual re-certifications.
  9. Address inquiries regarding occupancy certification standards and eligibility criteria for public housing.
  10. Input data into housing management software (Yardi) and generate worksheets for rent determination.
  11. Monitor rent payments and outstanding balances using the Yardi database.
  12. Utilize standard office equipment, including telephones, computers, calculators, photocopiers, and fax machines as required.
  13. Collaborate with residents alongside the Site Manager to provide assistance.
  14. Perform additional duties as assigned.

Qualifications:

A high school diploma or equivalent is required, with business school coursework considered advantageous. A minimum of two years of clerical experience is essential. A solid understanding of HUD regulations and guidelines is necessary to ensure compliance.

  • Proficient in performing moderately complex arithmetic calculations.
  • Strong interviewing skills, demonstrating tact, courtesy, and discretion when interacting with applicants.
  • Ability to make independent decisions regarding various issues and challenges.
  • Excellent computer skills are required.
  • Strong verbal and written communication abilities, with a focus on accurately following instructions.
  • Exhibit a cooperative and courteous demeanor towards the public and work effectively as part of a team.
  • Capable of working with minimal supervision.
  • Possession of a valid driver's license is required.

Working Environment:

This position is typically office-based, with the requirement to attend meetings, training sessions, and travel to various sites independently.

Benefits:

  • Comprehensive healthcare plan including dental and vision coverage.
  • Employee Assistance Program (EAP).
  • Employer-paid life insurance coverage.
  • Retirement plan with employer contribution.
  • Paid time off including vacation, sick, and personal days.
  • Thirteen paid holidays annually.
  • Opportunities for professional development and growth.
  • Eligibility for Public Service Loan Forgiveness.
  • Tuition reimbursement program.
  • Employee discounts through various services.
  • Supplemental retirement insurance options.