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Enterprise Application Support Specialist

2 months ago

Stuart, Florida, United States Seacoast Bank Full time
Job Summary

The Service Delivery team at Seacoast Bank is dedicated to delivering technology solutions that align with business strategies, fostering enterprise efficiency, and encouraging collaborative innovation across the company. Our goal is to streamline workflows and enhance efficiency by creating seamless connections between teams and tools. As an Enterprise Application Support Analyst, you'll play a pivotal role in proactively troubleshooting issues, implementing innovative solutions, and optimizing workflow processes.

Key Responsibilities
  • Business Requirements Gathering: Gather and support business requirements when needed and work to translate them into functional specifications.
  • Issue Resolution: Swiftly identify and address application issues to minimize downtime, optimize system performance, and document Root Cause Analysis.
  • Collaboration and Solution Implementation: Collaborate across teams to implement solutions that enhance the functionality of key applications and platforms.
  • Testing and Quality Assurance: Participate in Integration Testing and User Acceptance Testing (UAT) and functionality testing to ensure seamless integration with existing systems.
  • Release Management: Utilize technical skills to manage releases, configure solutions, and ensure seamless integration with existing systems.
  • Documentation and Knowledge Management: Create and maintain technical documentation, including support knowledge base, data sources, data flows, application logic, enhancement/issue logs, hardware/software architecture, Information architecture, Standard Operating Procedures, DR plan, and other project documents.
  • Process Improvement: Analyze existing workflows and recommend improvements to streamline operations and boost productivity.
  • Technical Expertise: Contribute to scaling applications and platforms to support the bank's growth and drive operational efficiency.
  • Industry Research and Best Practices: Follow and research industry trends and perform best-practice research to support project goals.
  • Compliance and Governance: Adhere to Seacoast Bank's Code of Conduct and understand and comply with bank policies, regulations, BSA/AML Program, audit procedures, security protocols, Business Continuity, and other regulated banking requirements.
Requirements
  • Education and Experience: Bachelor's degree in a business-related field or equivalent work experience. Consideration given to equivalent combinations of education and experience, including military service, with specific certifications.
  • Technical Skills: 1-2 years of experience with technical systems customer support. Detail-oriented with a strong desire for continuous learning. Effective time management skills. Ability to correlate the use of system programs to business objectives and processes to streamline workflows.
  • Preferred Qualifications: Experience with Agile methodologies. Proficiency in utilizing ServiceNow for support, incident response, and change management. Familiarity with programming/scripting languages, i.e. JSON, Python, PHP. Good knowledge of Oracle, Sybase or MS SQL. ITIL v4 Foundation certification.