Service Desk Support Specialist
3 weeks ago
The Service Desk Representative role is a critical position at LanceSoft, responsible for providing exceptional support for information technologies. This role works in a dynamic, fast-paced environment and is responsible for providing direct support for LanceSoft staff as they use information technologies to advance business unit goals and mission.
Key Responsibilities- Provide customer satisfaction in every step of problem resolution, ensuring detailed information about each customer's service need is tracked in an incident management system.
- Investigate and use a knowledgebase to find the correct solution, following up with all customers to ensure a good experience is received.
- Communicate effectively and professionally with members at all levels across LanceSoft and the global community.
- Keep support services running smoothly and efficiently, performing other office work as necessary from time to time.
- Familiarity with and ability to abide by company policies associated with responsible use of information technologies.
- Ability to recognize questions that go beyond the scope of services provided by the IT Service Desk and make accurate referrals to other service providers as needed.
- Work directly with customers to resolve their problems accessing LanceSoft networked services, gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers can access their required services or applications.
Information technology at LanceSoft is highly dynamic, and Service Desk staff can acquire and maintain a working knowledge of a wide range of applications and services. Staff members must be continually aware of changes that directly affect members of the LanceSoft community. To develop and maintain this knowledge, Service Desk staff are required to attend regular meetings and training activities.
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Computer Support Specialist
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IT Support Specialist
4 days ago
Stuart, Florida, United States LanceSoft Full timeJob Title: Service Desk RepresentativeAt LanceSoft, we are seeking a highly skilled and customer-focused Service Desk Representative to join our team. As a Service Desk Representative, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide timely...
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Senior Help Desk Specialist
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Senior Help Desk Specialist
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Senior Help Desk Specialist
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Senior Help Desk Specialist
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Technical Support Specialist
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Senior Technical Support Specialist
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Administrative Support Specialist
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Administrative Support Specialist
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Technical Support Specialist
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Medical Support Specialist
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Family Services Specialist I
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Commercial HVAC Service Specialist
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Customer Service Director
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Treasury Management Client Support Specialist
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