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Application/System Engineer II

2 months ago

Providence, Rhode Island, United States Nordson Corporation Full time
Collaboration Drives Success

Nordson Corporation is a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed.

Make a Difference Every Day

From the mobile device in your pocket to the sensors in your car, and even life-saving medical devices, Nordson's technology is used to make products that touch your life every day. We're looking for motivated individuals who care about helping our customers succeed.

Key Responsibilities
  • Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendations.
  • Perform dispensing application trials using company's existing products, ensuring proposed systems meet customer requirements.
  • Write test reports highlighting results, settings, final equipment lists, and related notes.
Customer Support
  • Communicate with customers, international sales groups, R&D, and marketing regarding technical and product issues.
  • Travel to support customers in installation, training, and troubleshooting.
  • Support worldwide sales groups in all technical areas of all EFD products.
Sales Support
  • Attend top customer meetings, trade shows, and other pertinent meetings as requested to provide technical knowledge as needed.
  • Aid in providing product training to all sales groups with a focus on top customers.
Corrective Action Process
  • Work closely with cross-functional teams to resolve quality or manufacturing issues affecting customers.
  • Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance, and other personnel.
Product Development
  • Help review technical content of product manuals, technical support information, and sales brochures.
  • Assist with development and implementation of product training tools.
  • Participate in New Product Development by providing insight on real-world product usage by customers.
Requirements
  • BS in Engineering or related field or equivalent related work experience.
  • Experience in technical sales-facing and application support roles.
  • Excellent written and verbal communication skills with a strong customer service and action-orientation.
  • Strong organizational skills and a professional demeanor with a high energy level and ability to adapt effectively in a dynamic changing environment.
  • Experience supporting EFD product lines and TTA platform programming.
  • Proficiency in MS Office applications required.
Preferred Skills and Abilities
  • Self-starter
  • High energy
Working Conditions and Physical Demands

Office and laboratory environments. The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds.

Travel Required

Estimated 25%