Customer Relations Coordinator

1 day ago


Wentzville, Missouri, United States Compass Health Network Full time
{"title": "Customer Relations Specialist", "description": "Key Responsibilities

As a Customer Relations Specialist at Compass Health Network, you will play a vital role in providing exceptional patient experiences. Your primary responsibilities will include:

  • Greeting patients and ensuring a consistent customer service philosophy
  • Managing consumer appointments, confirming appointments, and alerting patients to any necessary information
  • Data entry into electronic health records systems
  • Completing financial paperwork and ensuring all required forms are completed
  • Verifying insurance and demographic information at each visit and updating as necessary
  • Collecting co-pays when applicable
  • Answering phone calls in a polite and courteous manner
  • Directing phone calls and messages to the appropriate office staff
  • Monitoring the waiting area to ensure timely appointments
  • Checking the provider's schedule daily for additions
  • Receiving daily reports from the management information system for information needed on patients with upcoming appointments
  • Balancing daily batches and turning in collected money to the Office Supervisor or Regional Office Manager when applicable
  • Dispersing daily mail
  • Ensuring the lobby and waiting area are clean and tidy
  • Traveling to other clinic sites as needed
Requirements

To be successful in this role, you will need:

  • High School diploma or equivalent
  • At least one year of experience in customer service
  • Experience with Microsoft Office is preferred
About Compass Health Network

Compass Health Network is a nonprofit healthcare organization dedicated to providing accessible, comprehensive, and compassionate care to our communities. We are a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Our mission is to inspire hope and promote wellness. We offer a range of benefits, including competitive pay, advancement opportunities, professional development, and a supportive work environment.

", "lang_code": "en-US"}

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