Customer Service Representative II Role

1 day ago


Irvine, California, United States General Tool Full time
Job Overview

We are seeking a highly skilled Customer Service Representative II to join our team at General Tool, a leading diamond tool manufacturing company headquartered in Irvine, California. The successful candidate will be responsible for providing exceptional customer service, support, and problem-solving skills to ensure customer satisfaction.

Salary: $50,000 - $65,000 per year, depending on experience.

Job Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, or chat.
  • Assist customers with product information, orders, and returns.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Maintain accurate records of customer interactions and transactions.
Requirements and Qualifications
  • Bachelor's degree in Business Administration or related field.
  • Minimum 1-2 years of relevant work experience in customer service or a related field.
  • Excellent communication, problem-solving, and time management skills.
  • Fluency in English and proficiency in Microsoft Office.


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