Service Unit Manager II

2 weeks ago


Fresno, California, United States Kaiser Permanente Full time
Job Summary:

As a Service Unit Non-RN Manager II, you will oversee the operations of a large unit or multiple units in an outpatient facility, ensuring high-quality, accessible, and cost-effective care to members across the continuum. You will develop and maintain budgets, lead staff development, and collaborate with physicians and other healthcare providers to establish and implement patient care and quality service standards.

Key Responsibilities:
  • Manage the day-to-day operations of a large unit or multiple units, ensuring compliance with local, state, and federal regulations.
  • Collaborate with physicians and other healthcare providers to establish and implement patient care and quality service standards.
  • Develop and maintain budgets, and lead staff development to ensure high-quality care and services.
  • Act as a patient advocate, resolving patient care issues and ensuring patient satisfaction.
  • Design and evaluate processes to improve systems and patient care results across the continuum of care.
  • Develop and monitor departmental policies and procedures to support the organization's goals and business objectives.
Requirements:
  • Minimum three years of supervisory experience or two years of supervisory experience with a Master's degree.
  • Bachelor's degree required.
  • Knowledge of The Joint Commission and other local, state, and federal regulations.
  • Demonstrated strong interpersonal communication skills.
Preferred Qualifications:
  • Minimum three years of experience in an outpatient care setting.
  • BLS certification preferred.
  • Masters degree preferred.


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