Practice Assistant II

1 month ago


Étreux, Hauts-de-France, United States Mass General Brigham Full time
Job Summary

Brigham and Women's Hospital is seeking a highly skilled and detail-oriented Practice Assistant II to join our team. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our clinical practice.

Key Responsibilities
  • Provide exceptional patient care and support to our patients and families
  • Assist with scheduling, registration, and billing processes
  • Act as a super user for our scheduling, registration, and billing systems
  • Provide training and assistance to colleagues in these areas
  • Perform complex or specialized functions, such as surgical scheduling, at a high level of proficiency
  • Utilize knowledge of HMOs, managed care, and other third-party insurers to troubleshoot insurance issues
  • Assist with training and orienting new staff members
  • Provide cross-coverage as needed
  • Assist with special projects as directed
Requirements
  • High school diploma or GED required; post-high school education preferred
  • Minimum one year of applicable work experience required
  • Additional training in office systems preferred
Skills and Abilities
  • Knowledge of practice operations and standards
  • Understanding of procedures, including filing, copying, scanning, printing, and faxing
  • Ability to use phone system, answer and screen calls, put on hold, answer routine questions, and give routine information
  • Ability to interpret information, answer routine questions in a professional manner, and communicate clearly and effectively
  • Ability to manage work processes in a neat and orderly way, sort and alphabetize
  • Ability to manage multiple tasks effectively, follow established protocols, and work within systems
  • Ability to correspond and communicate with others clearly and effectively in writing, and take complete and accurate messages
  • Ability to type and enter data at an entry level, with entry-level understanding of applicable systems
  • Understanding of the appropriate use and importance of related forms
  • Basic understanding and use of medical terminology
  • Basic comprehension of insurance types and referral process
  • Basic comprehension of registration and fiscal information
  • Knowledgeable and compliant with all hospital, State, and Federal requirements, including policy and procedures with The Joint Commission and HIPAA

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