Practice Assistant II
1 month ago
Brigham and Women's Hospital is seeking a highly skilled and detail-oriented Practice Assistant II to join our team. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our clinical practice.
Key Responsibilities- Provide exceptional patient care and support to our patients and families
- Assist with scheduling, registration, and billing processes
- Act as a super user for our scheduling, registration, and billing systems
- Provide training and assistance to colleagues in these areas
- Perform complex or specialized functions, such as surgical scheduling, at a high level of proficiency
- Utilize knowledge of HMOs, managed care, and other third-party insurers to troubleshoot insurance issues
- Assist with training and orienting new staff members
- Provide cross-coverage as needed
- Assist with special projects as directed
- High school diploma or GED required; post-high school education preferred
- Minimum one year of applicable work experience required
- Additional training in office systems preferred
- Knowledge of practice operations and standards
- Understanding of procedures, including filing, copying, scanning, printing, and faxing
- Ability to use phone system, answer and screen calls, put on hold, answer routine questions, and give routine information
- Ability to interpret information, answer routine questions in a professional manner, and communicate clearly and effectively
- Ability to manage work processes in a neat and orderly way, sort and alphabetize
- Ability to manage multiple tasks effectively, follow established protocols, and work within systems
- Ability to correspond and communicate with others clearly and effectively in writing, and take complete and accurate messages
- Ability to type and enter data at an entry level, with entry-level understanding of applicable systems
- Understanding of the appropriate use and importance of related forms
- Basic understanding and use of medical terminology
- Basic comprehension of insurance types and referral process
- Basic comprehension of registration and fiscal information
- Knowledgeable and compliant with all hospital, State, and Federal requirements, including policy and procedures with The Joint Commission and HIPAA
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