Practice Assistant II

4 weeks ago

Étreux, Hauts-de-France, United States Mass General Brigham Full time

Job Summary

We are seeking a highly skilled and detail-oriented Practice Assistant II to join our team at Brigham and Women's Hospital. As a Practice Assistant II, you will play a critical role in providing administrative support to our healthcare team, ensuring the smooth operation of our practice.

Key Responsibilities

  • Provide exceptional administrative support to our healthcare team, including scheduling, registration, and billing.
  • Act as a super user for scheduling, registration, and billing systems, providing training and assistance to others as needed.
  • Perform complex or specialized functions, such as surgical scheduling, at a high level of competency.
  • Utilize knowledge of HMOs, managed care, and other third-party insurers to troubleshoot insurance issues.
  • Assist with training and orienting staff as needed, providing cross-coverage and supporting special projects.
  • Follow HIPAA guidelines for confidentiality and data security.

Qualifications

  • High school diploma or GED required; post-high school education preferred.
  • Minimum one year of applicable work experience required.
  • Additional training in office systems preferred.

Skills and Abilities

  • Knowledge of practice operations and standards.
  • Understanding of procedures, including filing, copying, scanning, printing, and faxing.
  • Ability to use phone systems, answer routine questions, and give routine information.
  • Ability to interpret information, answer routine questions, and communicate in a professional, courteous, clear, and concise manner.
  • Ability to manage work processes in a neat and orderly way, sort and alphabetize, and manage multiple tasks effectively.
  • Ability to correspond and communicate with others clearly and effectively in writing, and take complete and accurate messages.
  • Ability to type and enter data at an entry level, with entry-level understanding of applicable systems.
  • Understanding of the appropriate use and importance of related forms.
  • Basic understanding and use of medical terminology.
  • Basic comprehension of insurance types and referral process.
  • Basic comprehension of registration and fiscal information.
  • Knowledgeable and compliant with all hospital, State, and Federal requirements, including policy and procedures with The Joint Commission and HIPAA.

Working Conditions

This position is based in a hospital-based ambulatory practice, with normal patient environments where there may be some exposure to communicable diseases, unpleasant odors, needles, and blood products.

Hospital-Wide Responsibilities

Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

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