Customer Service Team Manager

5 days ago


Salt Lake, Utah, United States Raisin Full time
Job Summary

We are seeking a seasoned Cash and Deposit Operations Leader to join our team at Raisin. This is a full-time position based in the US, offering a competitive salary of $85,000 - $110,000 per year.

About the Role

In this critical leadership position, you will be responsible for managing a world-class Customer Service team that delivers exceptional experiences to our customers. Your primary goal will be to build, motivate, develop, and lead a top-performing team that consistently meets or exceeds service level expectations.

Main Responsibilities:
  • Team Performance Management: Provide ongoing coaching, training, and feedback to improve individual and team performance.
  • Employee Engagement: Foster a positive work environment, promote teamwork, and address concerns to maintain high employee engagement levels.
  • Employee Development: Identify individual development opportunities and provide support and resources to help team members achieve their personal and professional goals.
  • Goal Setting and Performance Reviews: Establish clear performance expectations and conduct regular performance reviews.
Key Performance Indicators (KPIs):
  • Service Level Management: Ensure customer requests are answered promptly, and service level expectations are met.
  • First-Contact Resolution: Minimize the need for customers to call back by resolving issues on the first attempt.
  • Customer Satisfaction: Maintain high levels of customer satisfaction through effective communication and problem resolution.
  • Escalation Point: Serve as an escalation point of contact and subject matter expert when employees and customers need help.
Requirements:
  • Experience: 5+ years of experience in a Team Leader role, with 2+ years in a Financial Services or Contact Center environment.
  • Qualifications: Bachelor's Degree, or additional years of relevant experience may be considered in lieu of a degree.
  • Skills: Proven ability to build, motivate, and lead a Customer Service team; excellent verbal and written communication skills; strong critical thinking skills; ability to interact with customers while staying calm under pressure.
Benefits:
  • Flexible Working Hours: Enjoy a flexible schedule that allows you to balance your work and personal life.
  • Employee Development Budget: Receive $2,200 annually for professional development and growth opportunities.
  • Access to Babbel: Enhance your language skills and stay up-to-date with industry trends.
  • Company 401(k) Contribution: Benefit from a 5% company match to support your retirement savings.
  • Healthcare Coverage: Enjoy medical, dental, and vision coverage, including commuter benefits and a flexible working from home policy.
  • Regular Team Events: Participate in annual Summer and Winter Parties, and other social events that foster a sense of community and belonging.


  • Salt Lake, Utah, United States Murdock Auto Team Full time

    Job DescriptionMurdock Auto Team is looking for a motivated and customer-focused individual to join our Parts and Service Department as a Service Receptionist.We offer a competitive salary ranging from $15 to $20 per hour, based on experience and qualifications.Key Responsibilities:To represent the Murdock Auto Team brand in a professional manner, ensuring...


  • Salt Lake, Utah, United States ID Logistics Full time

    Customer Service Representative RoleThis position involves handling customer-facing activities, including responding to inquiries, processing orders and resolving complaints in a timely, professional manner.We are seeking an individual with strong communication skills to manage shipping and receiving, process billing and invoicing, and maintain effective...


  • Salt Lake, Utah, United States Raisin Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Team Manager to join our team at Raisin. This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer service and has the ability to lead and motivate a team.


  • Salt Lake, Utah, United States Education at Work Full time

    Company Overview">Education at Work is a non-profit organization dedicated to empowering students from underserved communities through work-based learning programs.">Job Summary">The Senior Customer Service Team Lead manages a dynamic team of experts, coaches them to perform at the highest levels, and handles customer escalations. This role is pivotal in...


  • Salt Lake, Utah, United States Cubby's LLC Full time

    At Cubby's LLC, we are seeking an enthusiastic and dedicated Front of House Crew Member to join our dynamic team. This role offers a unique opportunity to be part of a high-energy environment where customer interaction and teamwork thrive.Job DescriptionWe are looking for individuals who share our passion for delivering exceptional customer experiences...

  • Restaurant Team Lead

    2 weeks ago


    Salt Lake, Utah, United States Cubby's Full time

    Job DescriptionWe are seeking an experienced Restaurant Team Lead to join our dynamic team at Cubby's. As a key member of our front-of-house operations, you will play a crucial role in delivering exceptional customer experiences and ensuring seamless restaurant management.Key Responsibilities:Spearhead the Front of House operations, leading a team of...


  • Salt Lake, Utah, United States Murdock Auto Team Full time

    Service Advisor Job Opportunity at Murdock Auto TeamMurdock Auto Team is seeking a skilled and customer-focused Service Advisor to join our team in Murray, Utah.We offer a competitive commission-based pay structure for high-performing candidates.About the Role:Engage with customers to meet their service needs, ensuring timely and enthusiastic...


  • Salt Lake, Utah, United States UNTUCKit Full time

    Job Title: Customer Service and Sales Team LeaderWe are looking for a highly motivated and customer-focused Part Time Keyholder to join our team at UNTUCKit in Murray, UT.Estimated Annual Salary: $40,000-$50,000 per year based on 25 hours/weekAbout the Role:The successful candidate will have excellent communication skills and the ability to provide...


  • Salt Lake, Utah, United States Community Choice Financial Family of Brands Full time

    About UsCommunity Choice Financial Family of Brands is one of the nation's largest title lending companies, providing financial solutions to thousands of people every day. With over 900 locations across 14 states, we're committed to helping individuals achieve their financial goals through our range of services.Job Summary:We're seeking a highly motivated...


  • Salt Lake, Utah, United States JUST RIGHT AIR Full time

    We are seeking a highly skilled Customer Service Representative to join our team at JUST RIGHT AIR. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.Our ideal candidate has 2+ years of experience in customer-facing roles, with a proven track record of over-achieving sales...


  • Salt Lake, Utah, United States Dyno Nobel Inc. Full time

    **About Us**Dyno Nobel Inc. is a leading provider of innovative blasting solutions and quality explosives products in North America, Australia, and selected customers in the Asia Pacific.We are committed to delivering exceptional customer experiences through our expert team of professionals who share our values of Zero Harm for Everyone Everywhere, Value...


  • Salt Lake, Utah, United States SmartSearch, Inc. Full time

    Job Title: Technical Customer Support - Service CallsAt SmartSearch, Inc., we are seeking a skilled Customer Service Advisor to join our team in handling service-related inquiries and requests. As a key member of our customer support team, you will be responsible for providing exceptional support on multiple channels (phone/email) to our customers...


  • Salt Lake, Utah, United States Just Right Heating And Cooling Full time

    We are seeking a highly skilled Customer Service Liaison to act as a vital link between our company and customer accounts at Just Right Heating And Cooling. This key role requires providing accurate product/service information, resolving emerging problems, and ensuring excellent service standards.Key Responsibilities:Manage high volumes of incoming calls to...


  • Salt Lake, Utah, United States CubeSmart Full time

    CubeSmart OverviewWe are a leading provider of self-storage solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about helping people and making a difference in our communities.Estimated Salary: $45,000 - $60,000 per yearJob DescriptionThe Assistant Property Manager plays a vital role in managing and maintaining our...


  • Salt Lake, Utah, United States Marco's Pizza - MPUT Full time

    Job SummaryWe are seeking a highly motivated Customer Experience Manager to join our team at Marco's Pizza - MPUT. As a Customer Experience Manager, you will be responsible for leading and managing store teams to ensure that we deliver exceptional customer service and maintain high-quality food products.Key Responsibilities:Customer Service: Ensure that all...


  • Salt Lake, Utah, United States Charlie's Produce Full time

    We are seeking a skilled Customer Service Representative to join our team at Charlie's Produce, a privately owned wholesale produce company based on the West Coast. As a leading player in the industry, we prioritize building strong relationships with our customers and employees.Key Responsibilities:Order Management: Process customer orders efficiently and...


  • Salt Lake, Utah, United States Medical Professionals Full time

    Customer Service Representative RoleBe the voice that makes a difference as a Customer Service Representative with Medical Professionals. Our team is dedicated to delivering exceptional support to our valued members.Responsibilities:Identify the purpose of each call and accurately document details in the Communication LogAccess member information through...


  • Salt Lake, Utah, United States Arctic Circle Inc Full time

    **Job Overview:**Arctic Circle Inc. is hiring a skilled Cashier to join our team. This role involves providing top-notch service to customers, handling transactions efficiently, and maintaining a clean and organized workspace.Responsibilities and Expectations:Foster a positive customer experience by greeting and assisting patrons with their ordersProcess...


  • Salt Lake, Utah, United States US Foods Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role plays a vital part in maintaining an exceptional customer experience, promoting the US Foods strategy of providing Great Food, Made Easy.Job ResponsibilitiesFront End: Ensure all customers have an excellent US Foods experience by...


  • Salt Lake, Utah, United States Regions Bank Full time

    Job OverviewEnerBank USA, a division of Regions Bank, is seeking an experienced Customer Service Administrator to join our team in Salt Lake City, Utah. As a key member of our Customer Service department, you will be responsible for providing administrative support, handling customer inquiries, and ensuring exceptional service delivery.In this role, you will...