Customer Service Coordinator

2 days ago


Salt Lake, Utah, United States Regions Bank Full time
Job Overview

EnerBank USA, a division of Regions Bank, is seeking an experienced Customer Service Administrator to join our team in Salt Lake City, Utah. As a key member of our Customer Service department, you will be responsible for providing administrative support, handling customer inquiries, and ensuring exceptional service delivery.

In this role, you will have the opportunity to work closely with our cross-functional teams, including Sales, Operations, and Marketing. You will be expected to demonstrate strong communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders.

This position offers a competitive salary package, including a base salary of $40,000 per year, plus opportunities for performance-based bonuses and career advancement within the company. We also offer a comprehensive benefits package, including paid time off, 401(k) matching, medical, dental, and vision coverage, and a range of other perks.

Key Responsibilities

+ Handle customer inquiries and resolve issues in a timely and professional manner

+ Provide administrative support to the Customer Service team, including data entry, reporting, and documentation

+ Manage the call-back queue efficiently, prioritizing tasks and minimizing wait times

+ Collaborate with colleagues to develop and implement process improvements, ensuring seamless service delivery

+ Stay up-to-date with industry trends and best practices, applying knowledge to enhance customer experience and drive business growth

Requirements

+ High school diploma or equivalent required; associate's or bachelor's degree preferred

+ 1+ years of experience in customer-facing roles, preferably in banking or finance

+ Strong communication, problem-solving, and analytical skills

+ Ability to work in a fast-paced environment, with multiple priorities and deadlines

What We Offer

+ Competitive salary: $40,000 per year, plus bonus potential

+ Comprehensive benefits package, including paid time off, 401(k), and health insurance

+ Opportunities for career advancement and professional growth

+ Collaborative, dynamic work environment with a team-oriented culture

Location

Salt Lake City, UT - EnerBank USA, a division of Regions Bank

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