Customer Service Team Member
4 weeks ago
This position involves handling customer-facing activities, including responding to inquiries, processing orders and resolving complaints in a timely, professional manner.
We are seeking an individual with strong communication skills to manage shipping and receiving, process billing and invoicing, and maintain effective communication with customers and internal team members.
Key Responsibilities:- Oversee shipping and receiving processes within our system in partnership with Distribution Center Manager and Supervisors.
- Process billing and invoicing with tight turnaround times and attention to detail.
- Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
- Maintain daily effective communication with customers and internal team members via email, phone or in-person.
- Act as a liaison between the warehouse and the customer for account administration and between the office and customer regarding invoicing and credit changes.
- Foster a safe working environment by following corporate and site-specific Good Manufacturing Practices and assisting in enforcing them when necessary.
- Adhere to all company safety rules and assist in enforcement as appropriate.
- Medical, dental, vision benefits (options available)
- 401(k) with matching program
- Short-term disability (STD), long-term disability (LTD)
- Vacation and sick time
- A supportive and open-door culture
- High school diploma or GED, or equivalent combination of experience and education
- At least 3 years of verifiable customer service experience
- Strong written and verbal communication skills
- Outstanding computer and data entry skills
- Proficient in Microsoft Office suite
Salary: $20.00 per hour
Schedule: Monday - Friday, 7:00am - 3:30pm
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