Customer Service Representative for Vehicle Services

4 days ago


Salt Lake, Utah, United States Murdock Auto Team Full time
Job Description

Murdock Auto Team is looking for a motivated and customer-focused individual to join our Parts and Service Department as a Service Receptionist.

We offer a competitive salary ranging from $15 to $20 per hour, based on experience and qualifications.

Key Responsibilities:

  • To represent the Murdock Auto Team brand in a professional manner, ensuring that customers feel valued and supported throughout their interaction with our dealership.
  • To effectively communicate with customers, BDC Managers, and other dealership staff to schedule appointments and provide information about services offered by our Parts and Service Department.
  • To review recall history with customers, providing an estimated wait time for maintenance and services, and communicating with BDC Managers to contact customers for retention and reminders.
  • To follow up with missed appointments to reschedule and enhance Murdock Auto Team's reputation by accepting ownership for accomplishing new and different tasks as defined by management.
  • To possess basic computer and phone skills, along with excellent customer service, teamwork, and communication skills.

Requirements:

  • A minimum of 18 years old and authorized to work in the United States, with a valid driver's license and good driving record.
  • Ability to read and comprehend employee handbooks and other automotive materials, with the capacity to learn quickly and take directions from dealership leaders.
  • Experience in basic customer service skills is preferred, along with multi-language proficiency in English and Spanish.

Working Conditions:

  • This role involves working in an office setting, requiring the ability to walk, sit, use hands or fingers, reach with hands and arms, and talk or hear.


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