Customer Service Representative

1 week ago


Erie, Pennsylvania, United States Exxpress Tire Full time

Customer Service Representative Job Description

**Job Summary:**

Exxpress Tire is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, and executing sales and productivity goals.

**Responsibilities:**

* Ensure accuracy and inventory availability for incoming web-based and phone orders
* Answer incoming phone calls and provide exceptional customer service
* Track expected deliveries for dealers and communicate program progress to associate dealers
* Accept, verify, and process cash and credit card payments
* Continuously grow your knowledge of product and manufacturer associate dealer programs
* Assist in communicating program progress to associate dealers
* Make outbound calls to new and existing clients
* Perform various miscellaneous tasks as assigned

**Requirements:**

* Excellent communication skills both on the phone and in person
* Great multi-tasking skills
* Problem-solving skills
* Ability to work independently and contribute to team goals
* Ability to sit for extended periods
* Basic understanding of Word, Excel, and PowerPoint
* Ability to lift up to 50 lbs
* Possess a valid driver's license

**About Us:**

Exxpress Tire is a wholesale tire distributor with five distribution centers in the Northeast region. We value team members who demonstrate the highest integrity, are willing to accept responsibility, and are committed to the success of our business and their personal career development.

**Benefits:**

* Health Insurance
* Dental Insurance
* 401K Retirement Plan with Company Match
* Supplemental Benefits (Accident & Critical Illness)
* Paid Vacations
* Earned Paid Sick Time
* Paid Holidays off (New Year's Day, Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day)
* Employee Discount Program off Tires & Automotive Services



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