Customer Service Representative

5 days ago

Erie, Pennsylvania, United States BLACKBURN'S PHYSICIANS PHARMACY Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Blackburn's Physicians Pharmacy in Erie, PA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and referral sources, ensuring timely processing of patient accounts, and maintaining accurate records.

Key Responsibilities:

  • Process all incoming phone and fax orders according to departmental policy and guidelines.
  • Answer all calls expediently and provide the highest level of service to all customers and referral sources.
  • Obtain all demographics and enter customer information into the computer system.
  • Document infectious disease according to policy.
  • Enter all information in the computer system as required in appropriate note fields.
  • Complete intake forms as required or needed.
  • Complete patient setup, including intake, insurance verifications, authorizations/referrals, doctor notes/medical records, customer service letter/delivery packet, and plan of care.
  • Obtain all medical documentation, such as prescriptions, authorizations, or SOP, as required.
  • Provide correct codes to doctors' offices and referral sources as requested and obtain medical necessity for special needs products and forward LMN along with product literature to PCP or insurance company.
  • Type/fax price quotes and product literature as requested to insurance carriers.
  • Verify customer has never had previous equipment before providing.
  • Request equipment, such as wheelchair requests and/or spec sheets.
  • Trouble shooting - exchanging of equipment when necessary.
  • Order Enter - check inventory, confirm serial numbers.
  • Confirm/Bill orders as required (log CMN's, PARS to confirm/bill).
  • Process all Commercial and Institutional accounts per individual agreements.
  • Obtain accurate discharge dates prior to processing.
  • Verify return work order has all required information & signatures and confirm Serial Numbers written by driver.
  • Work Open Order Report monthly.
  • Maintain library of all insurance guidelines/contra ts and products at desk.
  • Educate referral sources by phone/fax/e-mail.
  • Research questions and products/supplies as necessary.
  • Assist with in-services as requested.
  • Assist with staff training as necessary & assist co-workers if necessary due to work overload.
  • Provide customer or referral sources option in lieu of negative responses.
  • Customer surveys as requested.
  • Enter all Customer Complaints into the computer.
  • Miscellaneous as requested by management.

Requirements:

* High school or equivalent education required. College credits, certificate or degree desired.
* Must be detail-oriented; possess excellent communication, human relation, and organizational skills.
* Knowledge of medical terminology, physiology, and anatomy a plus.

What We Offer:

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].

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