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Customer Service Representative

2 months ago

Erie, Pennsylvania, United States TYS DAYCARE PRE K CENTER Full time

About Us

TYS DAYCARE PRE K CENTER is a leading provider of early childhood education and care services.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and their families.

Key Responsibilities

  • Respond to inbound calls and provide timely and effective solutions to customer inquiries
  • Communicate with customers to identify their needs and provide helpful solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge

Requirements

  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively