Pharmacy Service Representative

2 weeks ago


Waltham, Massachusetts, United States VFP Pharmacy Group Full time
Job Summary

VFP Pharmacy Group is seeking a skilled Pharmacy Technician Representative to join our team. As a key member of our pharmacy team, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our pharmacy services.

Key Responsibilities
  • Deliver outstanding customer service to patients, healthcare providers, and clients via phone and other communication channels.
  • Work collaboratively with pharmacists, medical providers, and other staff to ensure seamless patient care and efficient workflow.
  • Accurately obtain and enter patient information, including shipping, insurance, and payment details.
  • Escalate complex claims to the Call Center Technician representatives for prompt action.
  • Contribute to a positive and inclusive team culture by promoting open communication and patient-centric care.
  • Stay up-to-date with relevant laws, regulations, and industry standards to ensure compliance and quality service.
Requirements
  • High School Diploma or equivalent required.
  • Minimum 1-3 years of call center experience, preferably in healthcare, insurance, or specialty pharmacy settings.
  • Strong working knowledge of HIPAA and other relevant laws and regulations.
  • Excellent technical skills, including proficiency in pharmacy processing systems and phone systems.
  • Ability to problem-solve, think critically, and improve workflow procedures.
  • Proven track record of handling high volumes of inbound and outbound calls in a quality, compliant, and patient-centric manner.
What We Offer

VFP Pharmacy Group is an equal opportunity employer and offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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