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Healthcare Customer Service Specialist

2 months ago

Valparaiso, Indiana, United States Franciscan Health Full time

About Us
Franciscan Health is a charitable healthcare organization dedicated to providing comprehensive primary and specialty medical services across Indiana and Illinois. We are recognized for our commitment to compassionate care, guided by our core values: Respect for Life, Fidelity to Our Mission, Compassionate Concern, Joyful Service, and Christian Stewardship. With a network of over 1,000 employed healthcare professionals, we foster a collaborative approach to patient care, ensuring excellence across our numerous facilities.

Position Overview

  • Schedule: Monday to Friday, 8-hour shifts from 7:30 AM to 5:30 PM
  • Enjoy a balanced work-life with a consistent daytime schedule and recognized holidays off
  • Opportunities for professional growth and development
  • Comprehensive benefits package designed to reward experience and skill
  • Manage incoming communications; address inquiries, arrange appointments, or direct calls to the appropriate personnel
  • Utilize an electronic health record system effectively
  • Process patient payments and manage adjustments to accounts
  • Reconcile daily transaction records and cash handling
  • Perform additional administrative duties as required by the specific practice area
Qualifications
  • High School Diploma or GED - Required
  • Minimum of 1 year in Customer Service - Required
  • 1 year of experience in Healthcare settings - Preferred
Travel Requirements:
Minimal or infrequent travel expected.

Equal Employment Opportunity
Franciscan Alliance is committed to providing equal employment opportunities to all employees and qualified applicants, adhering to applicable local, state, and federal laws. We uphold a Right of Conscience objection in alignment with our values and the exercise of our religious rights. Our commitment to equal employment opportunity is unwavering.