Customer Service Representative
2 weeks ago
American Health Plans is a leading provider of health insurance solutions, headquartered in Detroit, Michigan. We specialize in ACA, Medicare, life insurance, group health, and ancillary coverage. Our team helps thousands of Americans across the country with their health insurance needs, primarily through phone support, in a quick, easy, and seamless process. We also train and support agents across the country. For more information, visit our website.
Job Summary
We are seeking a dedicated Customer Service Representative to join our on-site call center. The ideal candidate will be responsible for handling a variety of customer service interactions, from outbound call campaigns to responding to inbound calls and emails. The successful candidate will be able to provide exceptional customer service, resolve issues efficiently, and maintain a positive attitude in a fast-paced environment.
Key Responsibilities:
- Perform outbound call campaigns to engage with customers and promote health insurance products
- Provide call backs and follow up calls as needed to ensure customer satisfaction
- Respond to clients via inbound call, email, or website, providing accurate and timely information
- Transfer calls to licensed agents as needed to ensure seamless customer support
- Maintain call center metrics as determined by management, ensuring high levels of customer satisfaction and service quality
- High School diploma or equivalent required
- Ability to multi-task in a fast-paced environment, with excellent communication and problem-solving skills
- Prior call center experience preferred, but not required
Integrity is one of the nation's leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health, and wealth so they can prepare for the good days ahead. We offer a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Join us and be part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
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