Outbound Operations Manager

3 hours ago


Lebanon, Pennsylvania, United States WebstaurantStore Full time
Job Summary

We are seeking an experienced Outbound Operations Manager to oversee all Outbound operations for our distribution center. This role is responsible for leading and developing front-line managers and hourly associates, as well as implementing operational procedures to ensure a smooth and efficient operation.

Key Responsibilities
  • Oversee the entire Outbound operations of an e-commerce distribution center, including multiple teams and shifts.
  • Provide direction, training, and accountability to front-line leadership, including shift managers, assistant managers, and team leads.
  • Utilize front-line leadership to oversee day-to-day operations within the Outbound department, including all operational tasks.
  • Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
  • Handle employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.
  • Train, coach, develop, and hold accountable up to # members of leadership that oversee their respective shifts.
  • Monitor daily, weekly, and monthly metrics for the receiving department, identifying and resolving operating issues as needed.
  • Provide clear and frequent communication to all teams regarding company policies and procedures.
  • Lead weekly and monthly meetings to share information, including metrics review, areas of improvement, employee relations issues, and updates on initiatives and related projects.
Requirements
  • Minimum of 2 years of relevant experience in operations management, with 2-5 years' experience in Outbound management preferred.
  • Associate degree in a related field, or equivalent combination of education and experience, with a Bachelor's degree in a related field preferred.
  • Experience working in a distribution environment preferred.
Working Conditions

The work environment is fast-paced and dynamic, with occasional exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level is usually moderate, and the passage of employees through the work area is average and normal.



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