Inbound Operations Manager

3 days ago

Lebanon, Pennsylvania, United States WebstaurantStore Full time
Job Title: Inbound Team Lead

We are seeking an experienced and skilled Inbound Team Lead to join our team at WebstaurantStore. As a key member of our operations team, you will be responsible for maintaining in-depth knowledge of our products and operating procedures, ensuring a high level of productivity and quality while achieving operating goals.

Key Responsibilities:
  • Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals.
  • Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis.
  • Conduct daily team meetings to update employees on work expectations, task assignments, best practices, and operating expectations.
  • Clearly communicate team goals, resolve problems as they arise, and answer any related questions.
  • Assist with developing a cross-trained team that can flex into other departments or jobs as needed.
  • Maintain a high level of communication with Inbound teams and management daily; partner with other team leads to flex hours where necessary.
  • Serve as a resource for all employees regarding job tasks, company policies, and procedures, and warehouse initiatives.
  • Report personnel issues to the department leadership to enable timely resolutions.
  • Process inbound Purchase Orders and verify that all POs are received in our internal system correctly; maintain the inbound error log to track and ensure accountability.
  • Resolve any PO issues that may arise; verifying overaged and shortages prior to receipt closure.
  • Organize the dock based on available space, directing drivers to where and when they can be unloaded.
  • Manage the department's workflow daily, working with leadership to adjust to labor availability as needed.
  • Conduct inspections within the inbound department to ensure a high degree of accuracy and quality.
  • Identify roadblocks/challenges that the team communicates and work internally and with other departments to remove them.
  • Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals.
  • Abide by all company and warehouse policies.
  • Flex into other positions and departments and undertake additional duties as necessary to support the overall operation.
Requirements:
  • Minimum of 1 year of relevant experience in a distribution environment; receiving/inventory experience preferred but not required.
  • High school diploma or GED, or equivalent combination of education and experience.
  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
  • Strong analytical and problem-solving skills required.
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
  • Customer service-oriented attitude with a demonstrated desire to exceed expectations.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

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