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Client Support Specialist
2 months ago
About Fiserv:
Fiserv is a leading global provider in the Fintech and payments sector, facilitating the movement of money and information worldwide.
Role Overview:
The Client Service Analyst plays a crucial role in fostering client trust within the Global Business Solutions division. This position is essential for ensuring that our clients receive exceptional service and support.
Key Responsibilities:
- Resolve customer inquiries and issues promptly via phone and email.
- Collaborate with clients and internal teams to troubleshoot and address concerns while adhering to service level agreements.
- Identify and escalate recurring issues that impact clients across multiple products.
- Document and refine standard operating procedures (SOPs) related to customer service.
- Analyze client feedback to enhance documentation and improve customer experience.
- Ensure all team members have access to updated process documentation.
- Maintain comprehensive knowledge of Fiserv's products, platforms, and operational processes.
- Assist in training customer service representatives on documentation practices.
Qualifications:
To be successful in this role, candidates should possess:
- A minimum of 2 years of experience in a client support capacity.
- Proficiency in communication via phone and email in a customer service environment.
- Familiarity with Microsoft Office 365.
- Flexibility to work varied hours, including weekends and holidays.
- An associate's degree or equivalent combination of education and experience.
Preferred Qualifications:
While not required, the following would be advantageous:
- A bachelor's degree.
- Experience in advanced-tier client support.
- Background in the financial services sector.
Work Environment:
This position is fully on-site, and candidates must be authorized to work in the U.S. without the need for visa sponsorship.
Benefits:
Fiserv is committed to the well-being of its employees, offering a comprehensive benefits package that includes:
- Competitive salaries and a 401(k) Savings Plan.
- Health, dental, vision, life, and disability insurance options.
- Generous time off policies and paid holidays.
- Access to counseling services through our Employee Assistance Program (EAP).
- Opportunities for training, development, and career advancement.
- Participation in Employee Resource Groups that promote diversity and inclusion.
About Our Culture:
At Fiserv, we value diversity and inclusion, welcoming applicants from all backgrounds. We are an Equal Opportunity Employer and are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Important Notice:
Please be cautious of fraudulent job postings. All legitimate communications from Fiserv will originate from official business email addresses.
