Service and Technical Support Manager

2 weeks ago


Swedesboro, New Jersey, United States Trime US, Inc. Full time
Job Title: Service & Technical Support Manager

Trime US, Inc. is seeking a highly skilled Service & Technical Support Manager to lead our company's product support and training efforts.

About Us

We are a leading manufacturer and distributor of construction equipment, with a global presence and a commitment to delivering high-quality products and exceptional service.

Job Summary

We are looking for a proactive and progressive individual to lead our technical support and service efforts. The ideal candidate will have a background in product training and/or product support, with excellent analytical and problem-solving skills.

Key Responsibilities
  • Lead all technical support work, including product troubleshooting and technical support
  • Develop product sales training and training current staff and customers
  • Assist in product technical support and develop service and technical support training
  • Assist in developing competitive product support comparisons and product manuals
  • Manage online support materials, including online procurement portals
Requirements
  • Valid driver's license and access to reliable transportation
  • Associate degree and proficiency in Microsoft Word, Excel, and Outlook
  • 2-5 years of experience in a similar role
  • Excellent written and oral communication skills
What We Offer

We offer a competitive compensation package, including health, dental, and vision insurance, matching 401K, and annual incentive - commensurate with experience.

We are an equal opportunity employer and welcome applications from diverse candidates.



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