Service and Technical Support Manager
2 weeks ago
Trime US, Inc. is seeking a highly skilled Service & Technical Support Manager to lead our company's product support and training efforts.
About UsWe are a leading manufacturer and distributor of construction equipment, with a global presence and a commitment to delivering high-quality products and exceptional service.
Job SummaryWe are looking for a proactive and progressive individual to lead our technical support and service efforts. The ideal candidate will have a background in product training and/or product support, with excellent analytical and problem-solving skills.
Key Responsibilities- Lead all technical support work, including product troubleshooting and technical support
- Develop product sales training and training current staff and customers
- Assist in product technical support and develop service and technical support training
- Assist in developing competitive product support comparisons and product manuals
- Manage online support materials, including online procurement portals
- Valid driver's license and access to reliable transportation
- Associate degree and proficiency in Microsoft Word, Excel, and Outlook
- 2-5 years of experience in a similar role
- Excellent written and oral communication skills
We offer a competitive compensation package, including health, dental, and vision insurance, matching 401K, and annual incentive - commensurate with experience.
We are an equal opportunity employer and welcome applications from diverse candidates.
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Service and Technical Support Manager
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