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Office Manager II
2 months ago
We are seeking a highly skilled and experienced Office Manager II to join our team at Americold Logistics. As a key member of our operations team, you will be responsible for directing general office activities and workflow for multiple sites.
Key Responsibilities- Coordinate activities with other supervisory/lead personnel and with other work units or departments.
- Develop or update procedures, policies, and standards.
- Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
- Interpret and communicate work procedures and company policies to staff.
- Work with General Manager to develop annual departmental budget.
- Develop work schedules according to budgets and workloads.
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
- Resolve customer complaints and answer customers' questions.
- Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
- Keep informed of provisions of labor-management agreements and their effects on departmental operations.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Train and instruct employees in job duties and company policies or arrange for training to be provided.
- Participate in the recruitment, interview, and hiring process.
- Perform other duties as assigned.
- Five to eight years office experience in warehousing and/or logistics.
- 4+ years general supervisory/management experience.
- HS Diploma or equivalent.
- Experience in HRIS and ATS systems preferred.
At Americold Logistics, we offer a comprehensive benefits package and a collaborative work environment that supports the growth and development of our associates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
