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Front Desk Supervisor

1 month ago

Boca Raton, Florida, United States Hilton Boca Raton Full time

Job Overview:

We are seeking a skilled Front Desk Supervisor to join our team at Hilton Boca Raton Suites. As a key member of our front office team, you will be responsible for ensuring 100% guest satisfaction and providing exceptional customer service.

Key Responsibilities:

  • Assist the Front Office Manager in the day-to-day operations of the front desk.
  • Welcome and register guests, and assist with guest departures while providing prompt and courteous service.
  • Ensure the guest stay meets Hilton's Brand Standards.
  • Resolve any guest issues in a timely and professional manner.
  • Assist with the supervision and training of the front office staff.
  • Act as MOD when required.

Requirements:

  • Previous hotel front desk supervisory experience or hotel front desk experience.
  • OnQ and Hilton experience preferred.
  • Outstanding guest service skills; strong hospitality skills.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Benefits:

  • Vacation, Sick, and Holiday Pay.
  • 401(k) with company match of 4%.
  • Medical, Dental, Vision, and Life Insurance.
  • Short and Long Term Disability.
  • Critical Illness, Hospital, and Accident Insurance.
  • Hilton Team Member Travel Discounts.
  • Free Uniforms, Safety Shoes, and Team Member Parking.

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.