Guest Service Supervisor
1 month ago
At Dimension Hospitality, we are seeking a highly skilled Guest Service Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities:
- Greet and register guests, assigning rooms and providing room keys as needed.
- Answer guest inquiries and provide information on hotel services, shopping, dining, and entertainment options.
- Manage guest accounts, including computing bills, collecting payments, and making changes as necessary.
- Assist with room availability and guest communication, including transmitting and receiving messages.
- Understand and enforce hotel credit policies, ensuring accurate accounting and deposits.
- Take initiative to greet guests warmly and provide exceptional customer service.
- Supervise assigned employees, assigning work and ensuring proper performance in the absence of the Department Manager.
Requirements:
- High School Diploma or equivalent.
- Minimum 1 year experience in guest services, general office, accounts receivable, or customer service.
Salary: $15.50 per hour.
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