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Technical Service and Development Specialist

2 months ago


Richmond, Virginia, United States CHT USA Inc. Full time
Job Overview

The Technical Service and Development Technologist – Silicone Elastomers role is a key position within CHT USA Inc. that focuses on driving sales growth in the Silicone Elastomers industry. This individual will be responsible for delivering exceptional customer service and support through direct application design and development using CHT materials. The role requires a strong technical background and excellent communication skills to effectively collaborate with customers, colleagues, and other stakeholders.

Key Responsibilities
  • Provide technical support to customers through on-site visits, conference calls, and email communications.
  • Author technical papers, presentations, and videos to showcase CHT's expertise and products.
  • Collaborate with marketing to develop tools and documents that support sales efforts.
  • Conduct laboratory work to cross-pollinate EU and US products and application successes.
  • Attend regular meetings to stay up-to-date on CHT products and chemistry.
  • Support distributors with joint customer visits and training as needed.
  • Consult and communicate regularly with technical service colleagues.
  • Maintain a deep understanding of the competitive landscape.
Requirements
  1. Bachelor's degree in chemistry or a related field is preferred.
  2. Similar experience in silicone elastomers is a plus.
  3. Prior experience presenting technical papers, posters, and talks at industry trade shows and conferences is highly valued.
Personal Attributes
  1. Ability to work effectively with a diverse team and communicate complex ideas.
  2. Strong interpersonal and leadership skills, with excellent written and oral communication.
  3. Ability to handle multiple tasks and situations simultaneously.
  4. Strong organizational and time-management skills.