Computer Support Specialist

3 weeks ago


Knoxville, Tennessee, United States Hyperion Biotechnology Full time
Job Overview

Hyperion Biotechnology is seeking a skilled Computer User Support Specialist to join our team. As a key member of our support team, you will provide timely and effective assistance to users, ensuring seamless operation of our systems and applications.


Key Responsibilities
  • Respond to user inquiries via phone, email, or chat, resolving basic computer, application, and system issues.
  • Utilize product information and solution databases to research, troubleshoot, and deliver solutions.
  • Provide guidance to users on methods, steps, and actions to resolve and avoid future issues, and document incidents as needed.
  • Evaluate and escalate problems to appropriate levels or teams to achieve issue resolution.

Requirements
  • Associate's degree or equivalent in engineering, computer science, information systems, or a related field.
  • Desirable experience in Army Accession Information Environment and proficiency in Salesforce.
  • Ability to work flexible hours, including off-hours and weekends, as needed.
  • U.S. citizenship and ability to pass a government background check.

Hyperion Biotechnology is an equal opportunity employer and does not discriminate in hiring or employment based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Your voluntary self-identification will not affect your employment opportunity.

This information is strictly confidential and will be used only as required by federal regulations.

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