Starlink Customer Support Team Lead
7 days ago
SpaceX is seeking a highly skilled and experienced Customer Support Supervisor to lead our Starlink Customer Support team. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional support and service.
Key Responsibilities- Team Leadership: Lead a team of customer support associates, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to provide excellent customer service.
- Customer Support: Provide direct support to customers, resolving issues and answering questions in a timely and professional manner.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Training and Development: Develop and deliver training programs to ensure that customer support associates have the knowledge and skills needed to provide excellent customer service.
- Reporting and Analytics: Develop and maintain reports and analytics to measure customer support performance and identify areas for improvement.
- Education: Bachelor's degree or 4+ years of professional experience in a customer service or customer success function.
- Experience: 2+ years of people management experience in synchronous customer support operations with teams of 25+ hourly employees.
- Skills: Excellent written and verbal communication skills, strong attention to detail, project management, and organizational skills.
- Leadership Experience: Experience managing a team as either a front-line supervisor or shift lead.
- Technical Skills: Experience with software and staffing vendors, Lean/6-Sigma experience, and experience working with reporting tools.
- Language Skills: Written/verbal business fluency in Spanish, French, German, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, or Malay.
- Relocation: This is NOT a remote position and would require relocation if not local to the Bastrop, TX area.
- ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee under 8 U.S.C. * 1157, or Asylee under 8 U.S.C. * 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
-
Lead, Starlink Customer Support Operations
2 weeks ago
Bastrop, Texas, United States SpaceX Full timeAt SpaceX, we are driven by the vision of a future where humanity explores the cosmos. Our mission is to develop the necessary technologies to make this a reality, with the ultimate aim of establishing human life on Mars.LEAD, STARLINK CUSTOMER SUPPORT OPERATIONSStarlink, our groundbreaking satellite network, aims to provide high-speed internet access...
-
Customer Support Supervisor
7 days ago
Bastrop, Texas, United States SpaceX Full timeJob SummarySpaceX is seeking a highly skilled and experienced Customer Support Supervisor to lead our Starlink Customer Support team. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesTeam Leadership: Lead a team of customer support associates, providing...
-
Bastrop, Texas, United States SpaceX Full timeAbout the RoleAt SpaceX, we're revolutionizing the way we explore the cosmos. As a Customer Support Associate, you'll be the face of our Starlink satellite constellation, delivering exceptional customer experiences and ensuring our customers have a seamless journey.Key ResponsibilitiesTriage and resolve customer issues across multiple channels, providing...
-
Bastrop, Texas, United States SpaceX Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Associate to join our Starlink team at SpaceX. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their experience is seamless and satisfying.Key ResponsibilitiesTriage and resolve customer issues across...
-
Enterprise Customer Support Manager
7 days ago
Bastrop, Texas, United States Space Exploration Technologies Corporation Full timeAbout the RoleAs a key member of the Starlink customer support team at Space Exploration Technologies Corporation, you will lead a team that interfaces directly with customers, ensuring their needs are met and exceeded. This is a unique opportunity to be part of a revolutionary satellite constellation that will deliver low-latency broadband internet...
-
Bastrop, Texas, United States SpaceX Full timeJob SummaryWe are seeking a highly skilled Customer Support Associate to join our Starlink team at SpaceX. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their experience is seamless and satisfying.Key ResponsibilitiesTriage and resolve customer issues across multiple...
-
Customer Support Specialist
10 hours ago
Bastrop, Texas, United States SpaceX Full timeAbout the RoleAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Specialist, you'll be a key part of our team, ensuring that our customers have an exceptional experience with our Starlink satellite constellation.ResponsibilitiesTriage and resolve customer issues across multiple channels,...
-
Bastrop, Texas, United States SpaceX Full timeLead Mechanical Engineer for Consumer Electronics (Starlink)Join SpaceX in the endeavor to support human existence on Mars by pioneering advanced technology for Starlink, the premier broadband internet solution globally. As a Lead Mechanical Engineer, you will spearhead transformative projects aimed at crafting consumer electronics that will have a worldwide...
-
Lead Wi-Fi Systems Software Engineer
2 weeks ago
Bastrop, Texas, United States SpaceX Full timeAt SpaceX, we are driven by the vision of a future where humanity explores the cosmos, and we are dedicated to developing the technologies that will make this dream a reality. Our mission includes enabling human life on Mars.LEAD WI-FI SYSTEMS SOFTWARE ENGINEER (STARLINK)As part of our innovative team, you will play a pivotal role in the deployment of...
-
PCB Wastewater Treatment Specialist
5 days ago
Bastrop, Texas, United States SpaceX Full timeJob SummarySpaceX is seeking a highly skilled PCB Wastewater Treatment Specialist to join our Starlink team. As a key member of our manufacturing operations team, you will be responsible for ensuring the quality, reliability, and efficiency of our wastewater treatment processes.Key ResponsibilitiesMonitor and maintain process parameters to ensure optimal...
-
PCB Wastewater Treatment Specialist
7 days ago
Bastrop, Texas, United States SpaceX Full timeJob SummarySpaceX is seeking a highly skilled PCB Wastewater Treatment Specialist to join our Starlink team. As a key member of our manufacturing operations team, you will be responsible for ensuring the quality, reliability, and efficiency of our wastewater treatment processes.Key ResponsibilitiesMonitor and maintain process parameters to ensure optimal...
-
Customer Support Specialist
3 days ago
Bastrop, Texas, United States SpaceX Full timeJob Summary:SpaceX is seeking a highly skilled and bilingual Customer Support Specialist to join our Starlink team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their experience is seamless and satisfying.Key Responsibilities:Triage and resolve customer issues across...
-
Lead Mechanical Engineer for Consumer Technology
2 weeks ago
Bastrop, Texas, United States SpaceX Full timeSenior Mechanical Engineer, Consumer Hardware (Starlink)At SpaceX, we are committed to advancing human life on Mars through the development of innovative technologies that allow us to explore the cosmos. Our current focus includes leveraging our extensive experience in aerospace engineering to deploy Starlink, the largest satellite network in the world,...
-
Bastrop, Texas, United States SpaceX Full timeSenior Mechanical Engineer, Consumer Hardware (Starlink)SpaceX is at the forefront of pioneering technologies aimed at enabling human existence on Mars. Our current focus is on utilizing our extensive experience in aerospace engineering to advance Starlink, the largest satellite network globally, delivering high-speed internet access to millions of users...
-
Sales Director
3 days ago
Bastrop, Texas, United States Space Exploration Technologies Full timeJob Description**Sales Manager (Global Starlink Enterprise Sales) - North America**The Starlink Enterprise Sales team is seeking a highly motivated and results-driven Sales Manager to support the adoption of Starlink across North America. This is an exciting opportunity to significantly impact communities, businesses, and governments worldwide.Key...
-
Lead Mechanical Engineer, Consumer Electronics
2 weeks ago
Bastrop, Texas, United States SpaceX Full timeAt SpaceX, we believe in a future where humanity explores the cosmos, and we are committed to developing the technologies that will make this vision a reality. Our mission is to enable human life on Mars through innovative engineering and design.LEAD MECHANICAL ENGINEER, CONSUMER ELECTRONICSAs part of our team, you will play a crucial role in advancing...
-
Lead Mechanical Engineer for Consumer Technology
2 weeks ago
Bastrop, Texas, United States SpaceX Full timeAt SpaceX, we are driven by the vision of a future where humanity expands its horizons beyond Earth. Our mission is to develop the necessary technologies to make interplanetary life a reality. Currently, we are advancing the deployment of Starlink, the most sophisticated broadband internet system globally. Starlink represents the largest satellite network,...
-
Bastrop, Texas, United States SpaceX Full timeSpaceX operates under the vision that humanity's exploration of the cosmos is a thrilling prospect. We are at the forefront of developing technologies that will enable human life on Mars. Currently, SpaceX is advancing the deployment of Starlink, the most sophisticated broadband internet system globally. Starlink represents the largest satellite...
-
Lead Customer Support Supervisor
5 days ago
Bastrop, Texas, United States SpaceX Full timeJob DescriptionAt SpaceX, we are seeking a highly skilled and experienced Customer Support Supervisor to join our team. As a key member of our Customer Support organization, you will be responsible for leading a team of support associates and ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead a Team of Support...
-
Bastrop, Texas, United States SpaceX Full timeSpaceX operates under the vision that humanity's exploration of the cosmos is a thrilling endeavor. Our mission is to develop cutting-edge technologies that will facilitate this journey, ultimately aiming to support human life on Mars. SENIOR ELECTRICAL SYSTEMS ARCHITECT, CONSUMER ELECTRONICS (STARLINK)At SpaceX, we are harnessing our expertise in aerospace...