Customer Support Specialist
3 days ago
Job Summary:
SpaceX is seeking a highly skilled and bilingual Customer Support Specialist to join our Starlink team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their experience is seamless and satisfying.
Key Responsibilities:
- Triage and resolve customer issues across multiple channels, including digital and voice support.
- Provide technical support to customers using hardware, software, and network expertise.
- Be a relentless internal advocate for the customer, understanding their concerns and addressing them to ensure their satisfaction.
- Surface product, process, and training issues by pairing quantitative and qualitative methods.
- Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues.
- Create and maintain an internal knowledge base and help center collateral.
Requirements:
- High school diploma or equivalency certificate.
- 1+ years of experience in a front-line customer support role.
- Fluent in Spanish and English.
Preferred Skills and Experience:
- Excellent problem-solving and sleuthing skills.
- Ability to exceed the obvious and available solution, taking ownership to satisfy the customer.
- Excellent written and verbal communication skills, with the ability to distill complex concepts into simple explanations.
- Excellent empathy, active listening, and resiliency skills.
- Strong attention to detail and excellent time management.
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
- Demonstrated experience in a high-growth, fast-paced environment.
- Technical aptitude, with experience in networking, hardware troubleshooting, software development, etc.
- Written/verbal business fluency in Spanish and English.
Additional Requirements:
- Must be willing to work all shifts, overtime, holidays, and/or weekends as needed.
- This is not a remote position and will require relocation if not already local to the area.
Compensation and Benefits:
Pay Range: Customer Support Associate/Level 1: $22.00/hour, Customer Support Associate/Level 2: $24.50/hour, Customer Support Associate/Level 3: $27.00/hour.
Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR Requirements:
- To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee under 8 U.S.C. * 1157, or Asylee under 8 U.S.C. * 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
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