IT Service Operations Engineer
24 hours ago
**Job Title:** IT Service Operations Engineer
**Location:** Western Alliance Bank
We are seeking an experienced IT Service Operations Engineer to join our team at Western Alliance Bank. As an IT Service Operations Engineer, you will play a critical role in ensuring the smooth operation of our IT infrastructure and services.
Key Responsibilities- **Leadership:** Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
- **Process Improvement:** Continuously evaluate and enhance ITIL service operation processes, implementing best practices and industry standards to improve efficiency and effectiveness.
- **Service Operations Management:** Support and participate in incident, problem, change, capacity, event, and alert management, working with the Operational Resilience team to provide data and requirements for proactive analysis.
- **Documentation:** Ensure accurate and up-to-date documentation of procedures, supporting and providing evidence for audit support, and creating evidence on all audit actions on a regular basis with validation.
- **Reporting and Dashboards:** Create and update reports and dashboards to provide senior management with relevant information.
- **Leadership Skills:** Proven ability to foster a collaborative and positive work environment.
- **Process Improvement Skills:** Experience in continuously evaluating and enhancing ITIL service operation processes.
- **Service Operations Management Skills:** Ability to support and participate in incident, problem, change, capacity, event, and alert management.
- **Documentation Skills:** Strong documentation skills, with the ability to ensure accurate and up-to-date documentation of procedures.
- **Analytical Skills:** Ability to analyze data and provide recommendations for process improvements.
Western Alliance Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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