Operations Enhancement Manager

2 weeks ago


Grove City, Ohio, United States NSG Group Full time

Support the National Operations General Manager for Automotive AGR North America in refining operational methodologies, systems, and principles related to information management, business workflows, enhanced reporting, training initiatives, and exploring avenues for system integration. This role aids in the formulation and execution of the Operations Training Strategy.

Key Responsibilities:

  • Asset Oversight (Loss Prevention)
  • Service Center Process & Procedure Training and Execution
  • Service Center Evaluations & Assessments
  • On-site support for Service Center daily operations as directed by the National Operations General Manager for Automotive AGR North America
Core Functions:
  • Assessing and enhancing the efficiency of business workflows. Reviewing the effectiveness of established procedures.
  • Updating and maintaining existing process documentation. Conducting regular audits of processes.
  • Identifying and addressing inefficiencies in ongoing operations. Ensuring proper execution of new procedures.
  • Preparing and delivering comprehensive operational reports.
  • Conducting thorough analyses of process data and metrics.
  • Organizing training sessions and workshops for staff. Providing training on new procedures as necessary.
  • Demonstrated expertise in ABSORB/LMS & CAMTASIA training platforms.
  • Identifying business process challenges and proposing solutions through data analysis.
  • Monitoring and evaluating the benefits of post-implementation processes to ensure quality, efficiency, and continuous improvement.
  • Assisting the National Operations General Manager with process evaluations, design, and redesign.
  • Analyzing operational data and statistics to uncover opportunities, develop action plans, and implement enhancements.
  • Supporting the implementation of best practices to achieve productivity goals, reduce costs, eliminate errors, and deliver exceptional customer service.
  • Adhering to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
  • Other responsibilities as assigned by the General Manager AGRUS.
Scope/Dimensions:
  • Assist the National Operations GM in training and developing self-directed management teams for Market Managers, Service Delivery Managers, and Service Center Lead Operations Managers.
  • Collaborate with various internal departments to enhance business efficiency.
Top Competencies for Success in this Role:
  • Safety and Quality Focus - Recognizes breakdowns in internal processes and systems that impact customer service and quality, ensuring issues are identified and resolved.
  • Influential - Exhibits attentive and active listening skills; genuinely considers the views and ideas of others, ensuring proposals address their needs and priorities.
  • Innovation and Change - Effectively manages the change process to maintain organizational effectiveness.
Required Qualifications:
  • Bachelor's degree or 5+ years of relevant experience.
  • Highly skilled in team development, written and verbal communication, critical decision-making, and influential competencies.
  • Proficient in Microsoft software [EXCEL, LOOP].
Desired Qualifications:
  • Previous experience in the PNA or glass industry is advantageous.
Other Requirements:
  • This position may require travel between 50 to 75% of the time based on business needs, including overnight travel.
  • Must possess a valid driver's license.
  • Must maintain an acceptable Motor Vehicle Report (MVR) as defined by safety standards.


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